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Russ
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« on: December 04, 2011, 11:16:00 AM »
I've learned that Dewalt was bought out some time ago and even so, I know there is a customer service numbers.  However, not to disrespect Dewalt in any way, but I have some fairly technical questions I'd like to ask, more likely to someone in tech support.

Problem is, I can't find a direct line to Dewalt's tech support anywhere these days.  I live in the USA, so it's not like I am trying to find some impossible numbers here.

However, straight up, I really don't want to speak to a sales person, I know they have a job to do, but I want answers, not guesses or answers they think I'd like to hear.  If this means speaking to a manager directly, I am perfectly fine with that, but I truthfully would just like a direct line to technical support.

I'll admit, some of the questions I have aren't as challenging as I think I they might be, but I am nearly 100% customer service won't be able to answer most of them. 
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DEWALTDUDE
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« Reply #1 on: December 04, 2011, 01:00:38 PM »
Post your questions here, and we will do our best to find you the answers. There are a lot of Dewalt employee's lurking this site.
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Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch to be sure.
Russ
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« Reply #2 on: December 04, 2011, 01:22:55 PM »
DEWALTDUDE:  Will do.

I noticed that Dewalt sells carpenter pencils, but I am not sure where to get them at all.  I looked at the website, but kept on having issues with their website.

I also was thinking of getting one of their shirts one day, but I've had zero luck in finding any information.
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DEWALTDUDE
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« Reply #3 on: December 04, 2011, 01:27:58 PM »
You can find Dewalt gear here. http://corpgear.com/main.asp
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Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch to be sure.
kjones
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« Reply #4 on: December 04, 2011, 02:19:01 PM »
Quote from: Russ on December 04, 2011, 01:22:55 PM
I noticed that Dewalt sells carpenter pencils, but I am not sure where to get them at all.  I looked at the website, but kept on having issues with their website.

I also was thinking of getting one of their shirts one day, but I've had zero luck in finding any information.



You can buy the stuff through the link that DeWALTDUDE pasted, it is where we buy the stuff to give away to all of you! Smiley, but understand that it is another company making the stuff for DeWALT or promotional purposes, not because they are especially great pencils or shirts.  If you do want them though, it is a good place to pick them up!
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I am a Dewalt Employee. Though my views, opinions, and statements made on Dewaltownersgroup.com do not represent those of Dewalt. I am not compensated to post on this site and do so on my free time.
Russ
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« Reply #5 on: December 04, 2011, 08:11:03 PM »
I tried that link several times today and here is the message I kept on getting.

Quote
We are sorry but you've either reached this page in error or your session has timed out.
For security purposes your session times out after 20 minutes of inactivity.

Maybe this isn't meant to be a suppose.
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DEWALTDUDE
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« Reply #6 on: December 04, 2011, 09:44:26 PM »
Strange, I got the same thing. Just go to Dewalt.com, and on the bottom left hand there is a link to buy Dewalt gear.
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Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch to be sure.
Russ
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« Reply #7 on: December 05, 2011, 07:13:13 AM »
Do you mean Toolking.com?   Because I can't seem to find any Dewalt carpenter pencils there anywhere. 
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DEWALTDUDE
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« Reply #8 on: December 05, 2011, 07:45:22 AM »
Nope I meant Dewalt.com. Right on there home page (after you select your country) scroll down and on the left hand side you will see a box that say's BUY DEWALT GEAR ONLINE.
« Last Edit: December 05, 2011, 07:47:35 AM by DEWALTDUDE » Logged
Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch to be sure.
Russ
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« Reply #9 on: December 05, 2011, 11:50:22 AM »
I suppose this is what I get for writing while half asleep, sorry I now realize that you Dewalt.com the first time.

Thank you very, very much for your patience in this matter and for all your help. 
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